Customer Care

• Free standard shipping on most products — thousands of items qualify.
• We ship Monday–Friday only. Weekend and holiday orders ship the next business day.
• Overnight & 2-Day orders placed before 4:00 PM Eastern ship same day, guaranteed.
• Standard/Economy orders typically ship same day; high-volume periods may push processing to 24–36 hours.

Yes, via UPS Next Day Air Saver. Place your order before 4:00 PM Eastern for same-day shipment. Orders placed after 4:00 PM ship the following business day. Friday overnight orders deliver Monday. Saturday delivery is available at checkout for an upcharge where eligible.

Unsure if your order ships today? Call 585-465-3167.

Free overnight shipping is available on select bats shipped to eligible addresses within the contiguous 48 states (US48). Exclusions include Hawaii, Alaska, APO/FPO addresses, and international destinations. Orders placed after 4:00 PM Eastern Thursday ship Friday and deliver Monday. Saturday delivery is a paid option where available.

If your US48 address doesn’t qualify for UPS Overnight, we provide UPS 2-Day Air at no charge on eligible products. Orders placed after 4:00 PM Eastern Thursday ship Friday and deliver in 2 business days. 

Questions about eligibility? Email info@smashitsports.com before ordering.

No — most closeout and clearance items carry a small shipping fee. Check the product page for details.

Canada: Yes, most items. Taxes, duties, and import fees are included in the quoted shipping cost. All prices are in US Dollars.

Hawaii, Alaska, Puerto Rico, Guam & US territories: Yes. A shipping quote is displayed in your cart at checkout.

Start by checking the tracking number emailed to you. Carriers occasionally deliver past their ETA due to weather or other service exceptions — your tracking will typically note these delays.

Still have concerns? Contact us:
📞 585-465-3167  •  ✉️ info@smashitsports.com

Smash It Sports and our shipping partners cannot guarantee delivery within the window shown at checkout. Factors like weather, natural disasters, and carrier exceptions are outside our control. Contact us if your shipment is significantly delayed — we will work with you to find a resolution.

Your order may be delayed, lost in transit, or held pending custom apparel completion. Contact our customer care team and we’ll direct you. If your order included Route Package Protection — file a claim at claims.route.com.

• If a return-to-sender is needed, additional shipping fees apply before the order can reship to the correct address.
  
• If you refuse delivery of a package, a minimum $20 fee will be deducted from your refund.

Delivery notes added in the order notes field at checkout are not forwarded to couriers. We cannot guarantee couriers will follow special instructions, as delivery methods are outside our control.

All orders placed on SmashItSports.com include an option for Route Package Protection for a small fee at checkout. Route is a third-party service that handles all claims for lost, damaged, or stolen shipments during transit.

To file a claim: Visit claims.route.com. Route’s support team will guide you through the entire process.

Email info@smashitsports.com as soon as possible for time-sensitive changes such as address corrections, product swaps, or quantity adjustments. The faster you contact us, the better our chance of catching your order before it ships.

Yes! We offer a 30-Day Return Policy on eligible items that are in original, unused condition with intact packaging. Read the full Returns Policy →

• Custom & Personalized Items/Apparel: All sales are final. We do not allow returns or exchanges on items with name/number or custom color/logo items. If you have a quality or workmanship issue, contact us and we will make it right.

Due to fluctuating inventory, we cannot guarantee an exchange item will be in stock when your return arrives. To secure availability:

1. Contact us and purchase the replacement item you want.
2. Return the original item following our return policy.
3. Once we receive the returned item, we issue your refund.

Use the Returns Form to start the process.

Contact us right away. We will cover all shipping costs to correct the error. We’ll email you a prepaid return label to swap the item for the correct one.

📞 585-465-3167  •  ✉️ info@smashitsports.com

Yes! See our Price Match Guarantee page for full details and how to submit a request.

Yes, we collect sales tax in applicable US states. If your organization is tax exempt, contact us at 585-465-3167 before placing your order to arrange it properly.

For international orders, Smash It Sports pays all duties — included in your quoted shipping price. All pricing is in US Dollars.

Yes! Financing is available through Klarna and Affirm directly at checkout — no hidden costs:

• Pay in 4 — interest-free installments
• 3, 6, or 9 month financing plans
• Apply instantly — approved orders ship same business day

Simply select Klarna or Affirm when you choose your payment method at checkout.

Yes! Treat gift cards like cash — lost or stolen cards will not be replaced. Gift cards are redeemable only at SmashItSports.com, cannot be exchanged for cash or credit, and do not expire.

Issues with a valid gift card? Call 585-465-3167 or email info@smashitsports.com.

Yes! Visit our Coupon Codes page for current offers. Note: not all codes found on third-party sites are valid on SmashItSports.com — older ads may show expired codes. Military Discount and VIP Text codes may not apply to all products. Balls, used items, closeout products, and sale items are not elgible for further discounts. 

Code not working? Email info@smashitsports.com and we’ll help.

Don’t be alarmed — this happens on fewer than 1% of orders. Our fraud team protects your data and guards against unauthorized transactions. Simply provide the requested details (typically a photo ID) and your order will ship promptly.

Tip: Shipping to your billing address reduces the chance of an order being flagged for review.

Smash It Sports uses PCI-compliant best practices. Your credit card data is never stored on our servers.

Yes. We use computerized inventory tracking. If our website shows an item in stock, we believe we have it. In the rare event of a stock discrepancy, we’ll contact you immediately to arrange a substitution or refund.

Want to be 100% sure before ordering? Call us at 585-465-3167.

Most bats sold include a 1-Year Manufacturer Warranty. To file a warranty claim, contact the bat manufacturer directly. Visit our Warranty Information page for manufacturer contact details.

Bats shipped to us without authorization will be held for 30 days and then disposed of at our discretion. We will attempt to contact you, so please keep your contact information current.

We ship from Rochester, NY. Typical transit times via USPS/UPS:

• East Coast: 1–5 days
• Texas & westward: approximately 3-6 days

Not all coupon codes found on the internet are valid on our website. Older ads may show expired codes. Military Discount and VIP Text codes may not apply to all products. Balls, used items, closeout products, and sale items are not elgible for further discounts. Email us at info@smashitsports.com if you believe you have a valid code that isn’t being accepted.