New Balance Footwear FAQ

How do I choose between metal and molded cleats?

Metal cleats deliver maximum bite on firm dirt and grass for advanced baseball play. Molded cleats are versatile, often allowed across more leagues, and perform better on softer or artificial surfaces. Always check your league rules before buying.

When should I use turf shoes instead of cleats?

Wear turf shoes in batting cages, gyms, and on artificial turf to protect surfaces and your joints. They are also great for coaching and travel days when you want grip without studs.

Do New Balance baseball and softball shoes come in wide sizes?

Yes. Many New Balance models are offered in multiple widths so you can get a secure, comfortable fit without pressure points.

What size should I order?

Start with your everyday athletic shoe size. If you are between sizes or prefer a thicker game sock, consider going up half a size. Check the product size guide on each page for model-specific notes.

How do I break in new cleats?

Wear them for short practice sessions first, lacing snug at the midfoot and secure at the heel. Avoid soaking or extreme heat, which can damage materials.

Are these shoes legal for my league?

High school and college baseball typically allow metal cleats. Many softball and youth leagues require molded. Confirm with your league or coach to stay compliant.

What should I pair with my footwear?

Complete your setup with performance socks, batting gloves, and equipment bags for organized travel.

What is your return and exchange policy?

Most unworn footwear in original packaging can be returned or exchanged within the posted window. See our Returns & Exchanges page for details.