Location: Rochester, NY
Job Type: Full-Time
About Smash It Sports
Smash It Sports is a premier baseball and softball retailer, providing top-quality equipment, apparel, and accessories for players at all levels. We pride ourselves on offering exceptional customer service, expert product knowledge, and a passion for the game.
Position Overview
We are seeking a friendly, knowledgeable, and customer-focused individual to join our team as a Customer Service & Retail Sales Associate. This role involves assisting both in-store and online customers with product selection, answering questions, processing transactions, handling customer service duties such as returns, and ensuring every customer leaves with a positive shopping experience.
Key Responsibilities
Customer Service & Sales
- Greet customers warmly and assist them in finding the right equipment or apparel for their needs.
- Provide expert product knowledge for baseball and softball bats, gloves, apparel, footwear, and accessories.
- Handle in-store and online inquiries via phone, email, and live chat.
- Process customer returns and exchanges.
- Other general customer service duties.
Order Processing & Retail Operations
- Process sales transactions, returns, and exchanges accurately.
- Assist with online order fulfillment, shipping, and in-store pickup orders.
- Keep retail displays organized, stocked, and visually appealing.
Problem Solving & Customer Satisfaction
- Address and resolve customer complaints or concerns with professionalism and empathy.
- Follow company policies for returns, exchanges, and warranties.
- Escalate complex issues to management as needed.
Qualifications
- Preferred: Retail, customer service, or sporting goods sales experience.
- Strong communication and interpersonal skills.
- Knowledge of baseball/softball equipment is a major plus (or willingness to learn).
- Comfortable using point-of-sale (POS) systems and basic computer programs.
- Ability to multitask and work in a fast-paced environment.
- Flexible availability, including evenings, weekends, and peak retail seasons.
Physical Requirements
- Ability to lift up to 30 lbs (bats, boxes, and gear).
Perks & Benefits
- Employee discount on baseball/softball gear and apparel.
- Opportunities for training and product education.
- Fun, team-oriented work environment centered around the game we love.
How to Apply:
Email your resume and a brief statement about why you’d be a great fit for the Smash It Sports team to Marc@smashitsports.com with the subject line Customer Service & Retail Sales Associate Application.